Dubai first
White-glove delivery and returns for luxury retail. Buy in the boutique or online, choose a delivery window that suits you, and a vetted concierge hand-delivers it, beautifully packaged.
Change your mind, and we take it back with us.
The gap
Your store has a fitting room, a stylist, and someone who carries the bag to the car. Your website has a delivery estimate and a returns policy. That gap is not a marketing problem, it is an experience problem, and it sits at the exact moment a customer decides whether to risk it.
We close it, in store and at checkout.
Roughly ten times more visitors buy in a boutique than on a luxury website. That gap is the single biggest untapped margin in luxury retail, and closing it is our whole business.
How it works
Whether the sale starts at the till, at an empty rail, or at your online checkout, it finishes the same way: at the customer's door, in a window they chose.
In store, concierge delivery is offered with your purchase and you walk out with your hands free. Online, LUXE Concierge is the delivery option you choose at checkout. Either way, tell us where and when.
Not left at reception. Not a photo of a doorstep. Carried by a vetted concierge, briefed on the brand, and handed to you in a delivery window you picked.
Wrong size, different in daylight, simply not sure. The return leaves with our concierge from your door, and it is back with the boutique in days, at full price. No queue, no label, no courier office.
The unfindable
The size is not on the floor. The colour never made it to the region. Buy it in the store anyway: we source the piece and bring it to your door, beautifully packaged. The sale the boutique used to lose, and the piece you were told to order online and hope.
Deliveries out, returns back. Something given, something returned.
It is the whole business, woven into the X of our name.
Pilot partners
Your store ends at the door. It should not. We are opening a small pilot with a handful of luxury brands and boutiques: one store or one online catalogue, your standards, our concierge, at your customer's door.
Express delivery, doorstep returns and sourcing, in store and at checkout, carried the way your name deserves.
Starting in Dubai · Abu Dhabi and Saudi Arabia to follow